Question 1

Is a Reusable Cup Network hygienic?

Accepted Answer

Of course! Whenever you get a Renome Cup from one of our Partners, it will already have been properly washed and sanitised before it is handed back to you.
 
Think of our Renome Cup in the same way as a dine in cup/mug/glass, how these get used over and over, collected from one customer, washed and then made ready for you. Cafes and staff must adhere to mandatory food handling and hygiene standards, so you can be assured that whether it is a dine in mug or a Renome Cup, you are getting a clean one every time.
 
If you are bringing in a Renome Cup and just wanting a refill, don't be offended if the cafe exchanges the one your brought for one they have already cleaned, whether you have washed yours or not.

Question 2

Can I return the cups unwashed?

Accepted Answer

Yes! (and no... read on)
 
Yes! The idea of the Reusable Cup Network is that you can grab a coffee on the go, and return it to a Partner Cafe soon after you are finished with it to get your deposit back. The cafe will take your unwashed cup and sanitise it, ready for the next customer. We are talking same day/next day time frame here.
 
No :( This is where we ask for your help...if for some reason you can't return your cup in a reasonable time frame, please give it a rinse rather than let it sit to grow an alien life form. That's just gross and a pet peeve for Baristas the world over. Please don't hand over filthy cups to our Partners and give reusables a bad name. Don't be that guy!

Question 3

My local cafe is not a RENOME partner, how can I help them get involved?"

Accepted Answer

Businesses want to give their customers what they want - so let them know you would like this service in your area! Encourage them to get in touch with RENOME at hello@renome.co and we can help them get started :)

Question 4

How does RENOME work?

Accepted Answer

RENOME is a simple solution to a big problem.
Instead of accepting a disposable cup for your drink, choose a RENOME Cup. You will pay a small refundable deposit and you can take the cup away with you. When you finish, simply bring the cup back to any participating RENOME Partner, and they will give your deposit back.
The cup is then cleaned and ready for the next customer. If you bring it back, but are ordering another drink, then you can reuse this cup (if it is clean) or have it swapped for a clean one and use it again.
Please remember, if you are not using the cup, you must return it to a RENOME Partner as it is not doing anyone any good if it is sitting in a cupboard or on a desk somewhere and not being put to use. Our cups are social workhorses and don’t like being out of their loop!

Question 5

How do I get my deposit back?

Accepted Answer

Simply bring you RENOME Cup back to any RENOME Partner to get your deposit back. Cups must be unbroken and not modified in anyway. Damaged / Modified cups will result in forfeiture of your deposit (but you can still return them to RENOME Partners so that we can recycle the cups).
 
*Please note that some cafes prefer to manage the deposit system on a cash only basis - so even though you put your deposit on card, you may receive it back in cash (or vice versa)
 
Your cafe may also offer your deposit back as a 'RENOME Token' -> The RENOME Token is a metal keyring that you can exchange for a cup+lid next time you visit.
 
*UPDATE* Due to COVID-19, many cafes are choosing to become contactless/cashless only. For these cafes, you will receive your deposit back as a Renome Token only.

Question 6

How do 'RENOME Tokens' work?

Accepted Answer

RENOME Tokens are keyring/coin sized branded discs that take the place of the $5 deposit. You must first pay $5 for a RENOME Cup and Lid, and upon the return of the cup (at select partners) you can choose to receive a Token instead of cash. You can then use the Token next time you visit to get a RENOME Cup and Lid.
 
*UPDATE* Due to COVID-19, many cafes are choosing to become contactless/cashless only. For these cafes, you will receive your deposit back as a Renome Token.
 
* RENOME Tokens are not available at all partners -> If you would like your favourite cafe to offer Tokens, let them know!

Question 7

My cafe offers RENOME Cups and RENOME Lids, do I need to take the reusable lid?"

Accepted Answer

In many instances you can opt for the Cup only as standard disposable lids also fit our cups, however, some cafes have advised us that they will insist that customers take RENOME Cups and Lids together. Please check with your local RENOME Partner.

Question 8

I like your cup, can I keep it?"

Accepted Answer

We are flattered that you like our cups, however you must not keep them. RENOME Cups belong to the RENOME Network and we gain maximum environmental value from this system by having as many cups as possible out in the system and working hard.

Question 9

Is there a limit to how many cups I can bring back at a time?

Accepted Answer

In general  please stick to no more than 4 Cup and Lid returns per visit. We work with a number of small cafes that simply may not have the capacity to accept large returns, so please check with your RENOME Partner if they can accept your quantity - such as the daily company coffee run!

Question 10

Will I get a discount, like the Responsible Cafes discount, if I use a RENOME cup?"

Accepted Answer

RENOME does not require its Partners to provide a Responsible Cafes discount to RENOME Cups. This is solely at the discretion of the RENOME Partner so please check with them prior to ordering.

RENOME supports any initiative to reduce disposable cup usage and applauds the success of the Responsible Cafes and other initiatives. Long term, RENOMEs stance is that a discount will be unnecessary, and that concepts, such as the ‘latte levy’ (where a disposable cup user will pay more) is a likely way forward.

Question 11

Didn't you guys used to be called RTRNA?

Accepted Answer

Yep!
 
RENOME started operations in Western Australia originally under the name RTRNA. As of 1 January 2020 RTRNA was re-branded to RENOME.
 
All RTRNA branded cups and lids still remain in use and part of the RENOME Reusable Cup Network.

Question 12

What does 'RENOME' mean?

Accepted Answer

A 'Renome' is an object or system that embodies the principles of circular design.
 
Formed from the words "Reusable" (RE) and the suffix "-OME" (as in genome, biome), Renome relates to the set of items or systems that are designed for the circular economy, that is, designed to use resources to the maximum extent, and then once the useful life of the product is up, recapturing the resources and remaking them into new products.
 
In our case, the Renome Cup is the object designed with circular principles (durable and recyclable) and the Renome Reusable Cup Network is the system that enables the object to be used to its full extent, and once reaching the end of its life-cycle, the network ensures that the resources can be recaptured and remade.
 
What is RTRNA?
RTRNA PTY LTD is the parent company of Renome.
RTRNA is an acronym for "Return to Reuse Network Australia".

FREQUENTLY ASKED QUESTIONS

Please select the category that you would like to know more about.

Is a Reusable Cup Network hygienic?

Can I return the cups unwashed?

My local cafe is not a RENOME partner, how can I help them get involved?"

How does RENOME work?

How do I get my deposit back?

How do 'RENOME Tokens' work?

My cafe offers RENOME Cups and RENOME Lids, do I need to take the reusable lid?"

I like your cup, can I keep it?"

Is there a limit to how many cups I can bring back at a time?

Will I get a discount, like the Responsible Cafes discount, if I use a RENOME cup?"

Didn't you guys used to be called RTRNA?

What does 'RENOME' mean?